How Do I Know My Order Has Been Confirmed?

After you complete your purchase, we'll send you an email confirming your order. If you don't see it in your inbox, please check your junk mail or spam folder. If it's still missing, get in touch with our customer service through our "Contact Us" form, and we'll happily resend the confirmation email for your records.

Can I Change My Order?

Once an order is placed, we can't cancel or make changes to it. However, you're welcome to return the item once it arrives. Check out our Returns policy for more information on how to do this.

How Can I Pay?

We accept a wide range of payment methods, including Visa, Visa Debit, Maestro, MasterCard, Amex, and PayPal, to make shopping easy for you.

Is It Safe to Shop Online Here?

Your online security is our top priority at tallpapa.com. We never store your financial details on our servers. We use trusted, third-party hosting and payment services to protect your personal information. Your credit card details are securely processed through Shopify Payments on a secure server. Shopify Payments is encrypted, digitally signed, and PCI DSS compliant at level 1, the highest level of security.

Shipping Locations

Currently, you're on our US or Canada/Australia/United Kingdom site. We only ship to addresses within these regions.

Who Do I Contact About My Invoice?

If you have any questions regarding your invoice or need further assistance, please reach out to us via our Contact Us page, including your order number. Our team is here to help with any queries or issues you might have.